How i1918 Protecting Your Data
I1918 takes our responsibility to protect every member's privacy seriously. As a leading online gaming platform in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and uphold international security standards in every aspect of data handling. This policy is written in plain language so you know exactly what happens with your personal information — with no hidden conditions.
We believe transparency is the foundation of trust. Please read this document carefully. Should any section be unclear or if you have any questions, our support team is available via 24/7 Live Chat.
When you register and use the i1918 platform, we collect several categories of information required to provide you with a secure, fair, and seamless service. All data collection is conducted transparently and solely for the purposes stated in this policy.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Account Verification & KYC |
| Contact | Phone number, email address | Account Communications & Notifications |
| Finance | Bank account number, e-wallet, transaction records | Deposit & Withdrawal Processing |
| Technical | IP address, device type, browser, OS | Security & fraud detection |
| Conduct | Gaming records, wagering habits, login history | Service Improvement & Responsible Gaming |
| Cookies | Session ID, language preference, display settings | Enhanced User Experience |
We never collect unnecessary information. Every piece of data requested has a clear and legitimate purpose. You have the right to ask why certain information is needed before providing it to us.
The data we collect is used responsibly to ensure the i1918 platform operates safely, fairly, and efficiently. Here is how we use your personal information:
- Verifying your identity during registration and the KYC process to meet legal compliance requirements.
- Processing deposits, withdrawals, and all financial transactions accurately and securely.
- Sending important notifications related to your account, transactions, promotions, and platform updates.
- Detecting and preventing fraudulent activity, money laundering, and cybersecurity threats.
- Monitoring gaming habits to support responsible gaming programmes and assist members who may need help.
- Improving the platform, personalising the user experience, and developing new features based on usage patterns.
- Complying with legal obligations, court orders, or requests from legitimate authorities.
- Resolving disputes, complaints, or any issues related to your account or transactions.
I1918 practises the principle of data minimisation — we only use data that is strictly necessary for each purpose. Your data will not be used for purposes unrelated to the platform's services without your consent.
I1918 does not sell, rent, or disclose your personal information to any third party for marketing purposes. Data sharing only occurs in limited and legitimate circumstances as follows:
- Payment Providers: Transaction information is shared with payment processors such as FPX, local banks, and trusted e-wallet providers to process your deposits and withdrawals.
- Game Providers: Minimal technical data is shared with game software providers to ensure session continuity and game fairness.
- Authorities: Information may be disclosed to law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
- KYC Services: Identity data is shared with certified third-party identity verification platforms for age verification and anti-money laundering purposes.
- Analytics & Security: Anonymised technical data is shared with analytics and cybersecurity service providers to monitor and protect the platform.
All third parties who receive your data are bound by strict data protection agreements with i1918. They are only permitted to use your data for agreed purposes and must adhere to security standards equivalent to our own.
The security of your personal data is a responsibility we take very seriously. i1918 invests in cutting-edge security infrastructure to ensure your information is always protected against both internal and external threats.
- All data is transmitted via encrypted connections using TLS 1.3 protocol and 256-bit SSL encryption — the same highest industry standard used by major banking institutions.
- Passwords are stored in hashed form using the bcrypt algorithm with a random salt — we cannot read your password ourselves.
- Sensitive data such as bank account numbers and financial information is encrypted using AES-256 before being stored in our database.
- Our systems are protected by multi-layered firewalls, intrusion detection systems (IDS), and continuous 24/7 security monitoring.
- Penetration testing and security audits are conducted regularly by independent cybersecurity experts.
- Two-factor authentication (2FA) is available and strongly encouraged for all accounts as an added layer of protection.
While we implement all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role — keep your password confidential, enable 2FA, and notify us immediately if you suspect any suspicious activity on your account.
I1918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login session management, security settings, and navigation. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use our platform — pages visited, time spent — to help us improve the user experience.
- Functional Cookies: Saving your preferences such as language settings, game preferences, and display configurations so you don't need to reconfigure them each time you log in.
- Analytics Cookies: Used alongside internal analytics services to understand overall usage patterns for continuous platform improvement.
You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality and experience of our platform. For more information on managing cookies, refer to your browser's help guide.
I1918 retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law. The following are our data retention guidelines:
- Active account data is retained for as long as your account remains active and for 7 years after account closure for financial compliance purposes.
- Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's Anti-Money Laundering Act requirements.
- Security and access logs are retained for 12 months for security incident investigation purposes when required.
- Marketing and communications data is retained for 3 years or until you withdraw consent, whichever comes first.
- Once the retention period expires, data is securely deleted using industry-standard data erasure methods and cannot be recovered.
You have the right to request deletion of your personal data by contacting our support team. Requests will be processed within 30 business days, subject to legal obligations that may require us to retain certain data for a period specified by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have strong rights regarding your personal data. i1918 fully respects and supports the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any of your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may withdraw consent for data processing at any time, subject to applicable legal obligations.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may request deletion of your personal data when it is no longer needed for its original purpose of collection, subject to legal limitations.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
I1918 is a gaming platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
- All prospective members are required to confirm that they are 18 years of age or older during the registration process.
- Age verification through the KYC process is enforced to ensure only eligible adults may use our platform.
- If we discover that a child's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
- Parents or guardians who discover their child has registered on our platform are requested to contact our support team immediately for prompt action.
We are fully committed to protecting children from any exposure to gambling activities. If you suspect that someone under the age of 18 is using this platform, please contact us immediately via Live Chat.
I1918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. We will notify you of any significant changes through the following channels:
- In-platform notifications will be displayed when you log in following any significant policy updates.
- Email notification to the registered email address on your account at least 7 days before changes take effect.
- A clear notice will be displayed on our platform's home page for a reasonable period following any policy updates.
The "Updated" date at the top of this document will always reflect the latest version of this policy. Continued use of the i1918 platform after any policy changes take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, our Data Protection Officer (DPO) team is ready to assist you.
- Reach us via 24/7 Live Chat available directly within the i1918 platform for the fastest response.
- Send an email to our privacy team at [email protected] for more detailed written enquiries.
- All privacy and data protection enquiries will be addressed within 3 business days.
- For formal complaints related to PDPA, you may also contact the Department of Personal Data Protection Malaysia directly.
Our support team is Malaysia-based and ready to assist with any queries related to privacy, account security, or personal data management. We operate around the clock so you can always get help whenever you need it.
Six Layers of Protection Your Personal Data
I1918 employs a multi-layered security approach to ensure your personal data remains protected at every stage — from the moment you register to every transaction you make.
All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption — the same level used by leading banks in Malaysia to protect financial transactions.
Our Know Your Customer (KYC) process ensures that only verified and eligible individuals can use this platform. This protects you from identity fraud and safeguards the security of the entire player community.
An extra layer of security through two-factor authentication ensures only you can access your account, even if your password is compromised. Enable 2FA via your account settings today.
Our automated threat detection system monitors the platform 24 hours a day, 7 days a week to identify any suspicious activity and respond immediately before any damage occurs.
Your personal data is stored on servers protected with AES-256 encryption, strict access controls, and regular secure backups. Data access is granted only to authorised personnel.
Independent cybersecurity experts conduct regular penetration testing and security audits on our systems. This ensures your data protection is always up to date against the latest threats.
Play Safe & With Confidence
Your personal data is fully protected at i1918. Register your account now and enjoy thousands of slot games, sports betting, and more — with the peace of mind that your privacy is always safeguarded.